Privacy Policy

Last updated: January 1, 2026

TVAzure ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you use our Service at https://tvazure.com.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, phone number
  • Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
  • Support communications: Messages sent to [email protected]

1.2 Automatically Collected

  • Usage data: Pages visited, features used, session duration
  • Device information: Device type, operating system, app version (IBO Player)
  • IP address: For region detection, fraud prevention, service delivery
  • Cookies: Session cookies for authentication; analytics cookies for improvement

2. How We Use Your Information

  • Deliver the Service: activate subscriptions, authenticate devices, stream content
  • Process payments and send receipts
  • Provide customer support
  • Improve the Service through usage analytics
  • Prevent fraud and abuse
  • Comply with legal obligations in the United Kingdom

We do not sell, rent, or trade your personal data to third parties for marketing.

3. Legal Basis for Processing

  • Contract performance: Delivering your subscription
  • Legitimate interests: Fraud prevention, security, analytics
  • Legal obligation: Compliance with UK law
  • Consent: Where explicitly requested

4. Data Sharing

We share data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law.

5. Data Retention

Data TypeRetention
Account dataSubscription + 90 days
Payment records7 years (legal compliance)
Support tickets2 years
Usage/log data90 days rolling

6. Cookies

We use essential cookies (login sessions) and analytics cookies (service improvement). No advertising or third-party tracking cookies.

7. Your Rights

Under UK law, you may access, correct, delete, restrict, port or withdraw consent for your data. Contact [email protected] to exercise these rights. We respond within 30 days.

8. Data Security

We implement TLS/SSL encryption, encrypted storage, access controls and regular security reviews.

9. Children

The Service is not directed at children under 13. We do not knowingly collect data from minors.

10. International Transfers

If data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place.

11. Changes

Updates will be posted at https://tvazure.com/privacy.html with a revised date.

12. Contact

Email: [email protected]
Website: https://tvazure.com